FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Our delivery times (for sofas) are usually 10-12 weeks. Unplanned delays can occur again and again (e.g. raw material shortages, absences due to illness). We will then inform you individually about the current planned delivery time. However, we attach great importance to transport that is as environmentally friendly as possible and therefore join existing routes from our logistics partner. This means that your products will first be picked up from the factory, a route plan will then be created and only then will you receive a suggested date.
We stock dining tables, benches, carpets, accessories and small furniture in the usual sizes and designs. Delivery is possible within 14 days - as long as stocks are available.
We are firmly convinced that we offer a solid, high-quality product and therefore offer a 5-year guarantee. This is significantly longer than usual in the industry.
You can experience the full collection in Munich, Berlin or Hamburg. You can stop by spontaneously or book an appointment here.
Yes, we deliver to your home within Germany. There your product will be unpacked, assembled and the packaging will be taken away straight away. The delivery costs for this are calculated separately. It is possible to collect small furniture directly from the showroom by prior arrangement. Sofas and dining tables come to you directly from the factory via a shipping company.
Yes, delivery abroad is also possible. We will calculate the delivery costs for you upon request. In this case, however, we can only guarantee delivery to the curb, not to the apartment itself.
AROUND THE SOFA
No. If you could look at the inside of the sofa, the structure would look like a box spring bed. There is a so-called high resilient foam on the Nosag springs and the spring cores are sewn into it. Thanks to these springs in the foam, the sofa always returns to its original shape and therefore remains dimensionally stable.
We use pure solid hardwood beech for all supporting parts of our sofas. This makes the sofa very stable and therefore also heavy. It can be seated from all sides.
All fabrics used for our sofas are made from 100% acrylic fiber. They therefore cannot absorb liquids and substances. They are washable and durable yet incredibly comfortable and soft. They are virtually pilling free and do not fade in the sun.
We recommend vacuuming the surface regularly with the upholstery nozzle of the vacuum cleaner. In case of stains, remove the liquid directly with a clean cloth. Spray with soapy water, let it sit briefly, clean in a circular motion with a sponge, and then dab with a clean cloth and clear water. Avoid strong rubbing. Repeat the process if necessary.
Whether coffee, chocolate or nail polish - everything can be removed. We have developed a special cleaning set for you (see online shop) as well as detailed instructions for every possible substance. Just talk to us and we'll be happy to help. As a last option, we still have the option of a professional cleaning. We would be happy to pass on the contact here.
It is advisable to regularly vacuum the fabric to remove dirt and debris from corners and crevices. Make sure to use the correct attachment (soft upholstery brush) and keep the suction power low to prevent fabric distortion and wrinkling. Additionally, wipe the entire surface of the upholstered furniture occasionally with a damp cloth. For cleaning, it's best to use lukewarm water along with a clean, lint-free cotton cloth.
Use the One House cleaning kit or a similar product suitable for cleaning upholstered furniture:
- Spray the cleaning solution generously over the fabric, covering the entire area, not just the stain. Let it sit for about 5 minutes
- For stubborn stains, gently massage the cleaning solution into the fabric in both directions with a brush. Let the foam sit for another 5 minutes
- Rinse thoroughly with clear water
- Use a lint-free, clean, white cotton cloth to remove any excess cleaning solution and water
- Repeat the process if necessary
- Allow the area to dry thoroughly afterward
If none of the methods help, or if the stain has been on the sofa for too long, professional cleaning may be necessary. This can be easily booked online, for example, through Mr. Cleaner. A steam cleaner can then be used to clean the entire surface of the sofa.
Yes, all sofa modules have a connector mechanism on the underside. With this, all elements (except for the ottoman) can be connected to each other.
Yes, reordering is possible. Due to the lightfastness and easy care of the fabrics, as well as the stable seating comfort, it is not a problem to add modules later. These will seamlessly integrate into the existing sofa.
No, all sofas from One House are not sofa beds in the traditional sense. They cannot be pulled out or transformed. However, the sofas can still be used as a sleeping place, for example, for guests. Depending on the configuration and/or combination with an ottoman, a sleeping surface can be created. Feel free to contact us for further information (hello@onehouse.de).
AROUND THE DINING TABLE
It's important to us that water ringlets don't immediately appear when you put a glass on the table. It must be robust and durable. Therefore, the sanded surface is first sealed with a hard wax and then treated with oil. The hard wax prevents stains and water from penetrating the surface and provides extra protection against scratches. The oil provides the natural fine texture as well as the matte look of the surface.
Yes, of course! We have many common sizes in stock. These can be delivered within 14 days.
Yes, we would be happy to make you an individual offer just for the table top or just for the feet. Simply contact us directly.
We currently have three table frames in our range. Wood, black steel or white steel. Both belong to the unique design of the Hoogland product family. We are already working on further models. So it's worth stopping by every now and then.
Wood is naturally not water-resistant and is quite susceptible. Only through our special treatment with hard wax seal and natural oil does the desired surface structure for Hoogland arise. This makes the dining table absolutely family-friendly and particularly easy to care for. Simply wiping with some grease-dissolving dish soap is completely sufficient.
If stains cannot be removed, there is still the option of sanding the surface and re-treating it with an appropriate oil. For this purpose, it is best to use our wood care set. You can find this in the online shop.
The European oak woods used for Hoogland are characterized by their natural grain, making each table unique. There are knots present, as can be seen from the sample images on our website. It is inherent in the nature of the material that a guarantee for an exact pattern cannot be provided.
In order to offer the Hoogland dining table at a fair price, the tabletops are manufactured in one production run, then packaged and brought to the warehouse. Therefore, it is not possible to have a preview of the tabletop you purchased in advance.