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Submit a claim

In this form you can submit your complaint.
Please fill in all fields as detailed as possible for us to assign andassess your complaint well. You can easily upload photos and videos and describe yourproblem in the designated text field.

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Order Information

Complaint product

Add products and ensure that the provided information is clear and concise.


To evaluate your complaint as realistically as possible, please add images that describe/illustrate the problem:

  • At least one overview image of the affected item(s)
  • At least one detailed image of the problem(s)
  • At least one image with a reference item (e.g., a book, a coin) for size comparisons.
  • If the damage is caused by transport, please add a picture of the packaging